Terms of Service
Terms of Service
This page reflects the published Terms of Service content currently shown on the Serox website.
1 Contact Details
Serox GmbH (in the following "Serox" or "we") is the controller for the personal information we process, unless otherwise stated.
Serox GmbH, Scharhofer Str. 56, 68307 Mannheim, Germany
Phone: +49 (0)621 789 588 33
Email: info@serox.com
2 General Terms and Legal Basis for Data Processing
This privacy policy sets out how Serox collects, uses and protects any information from you, when you use this website and the web shop. Serox is committed to ensure that your privacy is protected. We only collect and use personal data of users if this is necessary to provide content, services and a functional website.
Usually, collection and use of personal data is limited to cases where the user gives consent. An exception applies to those cases where processing of data is permitted by law, including performance of a contract, legal obligations, vital interests and legitimate interests.
We will delete personal data of individuals as soon as the data are no longer needed. Beyond that, we still may process personal data if we are obliged to do so by regulations, laws or other provisions of the European Union or a national legislator.
3 Sharing Your Personal Data
We may share personal data with processors and service providers who perform services on our behalf. We have contracts in place to ensure that processors retain, share and process your data only as instructed by us.
We may also share your information if we are legally obliged to do so, for example under a court order, and only where we have a lawful basis to share the data.
4 Providing the Website or Online Shop and Creating Log Files
To provide you with our website and online service and to constantly improve it, we need to maintain and monitor the performance of our website and online shop, which is within our legitimate interests as a business.
When you access our website or online shop, our systems automatically collect data such as IP address, date and time of the website call, time zone difference to GMT, content of the called page, operating system, access status / HTTP status code, volume of transferred data, referrer URL, and information concerning the type, language and version of the internet browser used.
In anonymized form, this data is also stored in log files of our system. Data in log files is deleted after 120 days at the latest. As this data collection is necessary for the operation of the website, there is no possibility of objection on the part of the user.
Swisscom hosts our website on servers in Switzerland. MGT Commerce GmbH hosts our online shop on Amazon Web Services servers located in Ireland.
5 Cookies
Our website and online shop use cookies to make our website more user-friendly. Cookies are text files that are stored in the internet browser or by the internet browser on the user's computer system. The cookies we use are essential to ensure our website's or online shop's functionality and are therefore in our legitimate interests as a business.
6 Ordering from Our Online Shop and Registering
If you register and create an account in our online shop, you can manage your address data, view your order portfolio, follow the order status, re-order previous orders, place orders without re-entering ordering credentials, generate quotations and opt in to newsletters.
If you register for a customer account, generate a quote in our online shop or order from it, you may provide data such as first name, last name, company, department, TAX/VAT number, email address, password, address, country, city, ZIP/postal code, state/province, telephone, mobile number, fax, purchase order number and shipping account number.
We associate order and customer account information such as customer number, customer group, order details and related internal references in order to process and fulfill orders and quotations. Order-related information is kept between 10 and 11 years as required by applicable law.
7 Newsletter
You can subscribe to a free newsletter on our website if you give us your consent to process your data for this purpose. When registering for the newsletter, data such as first name, last name, email address, country and newsletter topics may be transmitted to us.
If you purchase goods or request services on our website or online shop and provide us with your email address, we may use it to send you a newsletter for similar goods or services of our own, subject to applicable law.
You have the right to withdraw your consent or object to the processing of your personal data at any time.
8 Contacting Us
You have several means to contact us, including the contact form on our company website, online live chat on our online shop, and email addresses displayed on our website or in our online shop.
Depending on your choice of contacting us, we may process data such as country, title, first name, last name, function, company name, department, address details, email address, phone numbers, topics and your message.
We need this data to provide the service you request. Miscellaneous queries are generally stored for not more than 4 months, while certain requests and orders may be retained longer where required.
9 Serox App
We use the Serox App for direct marketing purposes. After giving your consent, you may participate in contests, contact us and order brochures.
To provide these services and send relevant news, we may ask for first name, last name, email address, phone number, product type and a personal comment, and keep this information for up to 1 year.
10 Your Rights as an Individual
Serox GmbH assures the following rights related to the processing of personal data as defined in the GDPR:
- Right of access.
- Right to rectification.
- Right to restriction of processing.
- Right to erasure.
- Right to notification.
- Right to data portability.
- Right to object.
- Right to withdraw consent.
- Right to object to automated individual decision-making, including profiling.
- Right to lodge a complaint with a supervisory authority.
11 Update to Privacy Statement
From time to time, Serox GmbH may revise this online Privacy Statement. Any such changes will be communicated on this page. Continued use of our sites after receiving notice of a change indicates your consent to the use of newly submitted information in accordance with the amended statement. The effective date of this statement is 2021.